A satellite technician installs, tests, troubleshoots and repairs satellite systems for residential and commercial customers. She customarily uses her knowledge and expertise to adjust signals, resolve problems and instruct customers on equipment use. The satellite equipment is normally used for receiving television transmissions but may also be used for the reception of radio and computer satellite signals.
The technician is often the first point of customer contact after arrangements are made with the service provider to purchase satellite service. She commonly schedules the appointment with the customer on the telephone. Upon her arrival at the place where the equipment, normally a satellite dish and receiver box, is to be installed, her first order of business is traditionally to determine the optimal placement of the dish.
Once the most favorable location is established, the dish is installed by the technician. She makes assorted physical adjustments after installation to guarantee the position of the dish accesses the strongest and most constant signal. If impediments, such as fences or trees, interrupt the signal flow, the satellite technician adjusts the dish or removes the barriers.
After the installation is complete, the technician walks the consumer through the instructions and details regarding system operation. This informational session normally includes tips on troubleshooting common problems without contacting the service provider. Any questions the customer has are commonly addressed during this product and service orientation session.
If problems occur subsequent to installation that require the experience and knowledge of the satellite technician, she often attempts to resolve the conflict by walking the customer through some basic repair steps over the telephone. If the problem persists, the technician ordinarily goes to the equipment site and attempts repair. She is frequently required to replace faulty or damaged equipment to remedy the situation.
A successful satellite technician customarily has good mechanical and technical analysis skills. She is also normally a good communicator who can convey empathy while explaining technical processes in laymen’s terms. Accuracy in completing work orders and service call forms is ordinarily a job requirement.
Excellent organizational skills are preferred since the technician generally has to effectively schedule several appointments each day. Keeping accurate track of equipment and tools is also regularly required. Being comfortable working outdoors and climbing on ladders and structures is important for this position.
Some satellite technician positions only require a high school diploma or equivalent and provide on-the-job training for applicants who display applicable abilities and skills. Other companies will only consider candidates with a certificate in electronic technology installation. Sometimes a two-year degree in electronics is a job requirement.
